✅ “Your Computer is Infected!” – The Classic Trap

You’re browsing the internet, and suddenly a pop-up flashes:
“Your device is infected! Call Microsoft Support now!”

Or worse — you get a call from someone claiming to be from Apple, Norton, or Windows.
They say they’ve detected a virus on your PC, and unless you give them remote access, your files will be lost forever.

✅ What Actually Happens Behind the Scenes

Once you let them in, these fake “technicians” take full control of your device. Here’s what they may do:

🔸 Lock you out of your own system
🔸 Steal passwords and sensitive data
🔸 Install real malware or ransomware
🔸 Demand a hefty “service fee” via card or crypto

Some even show fake dashboards or “scanning tools” that pretend to clean your system — all part of the scam.

Real Victim Story: How One Call Cost Over $600

Maria, a retired teacher from Florida, received a call from “Microsoft.” The agent sounded professional and even quoted her IP address.
He took remote access, installed fake antivirus tools, then convinced her to pay $599 via gift cards.

“They made me believe my identity was already stolen. I panicked and trusted them,”
– Maria, Age 67

How to Spot and Avoid Tech Support Scams

🔸 Real companies never call you to report problems
🔸 Don’t trust browser pop-ups that urge you to call support
🔸 Never give remote access unless you initiated the request
🔸 Be suspicious of payment requests via gift cards or crypto
🔸 Use antivirus software from trusted providers only

What To Do If You’ve Already Been Scammed

🔸 Disconnect your internet
🔸 Scan your device using legitimate tools (e.g., Malwarebytes)
🔸 Change all your passwords
🔸 Report the scam using our Report Scam form
🔸 Contact your bank if payment details were shared

Tech support scams prey on fear — don’t let fear override your judgment. Stay informed, and help others do the same by sharing your experience.